Cancellation Policy for Partners

This policy is for professionals who take jobs through Hamsa Partner (the partner screens of the Hamsa Home Services app, or the separate Hamsa Partner app).

Leads you have not accepted

• Accepting a lead is your choice. You can reject any lead at no cost; please tell us why so we send you better matches.
• A lead you do not answer before its "Respond by" time closes for you. Nothing is charged.

When you accept a job

• The lead credits shown on the lead card are taken from your wallet when you accept. The job is then yours.
• Please reach the customer within the booked time slot.

If you give up a job

• You can give up an accepted job from the job screen ("Give up this job") until you start the work. Please do this as early as possible.
• The booking goes back to other professionals in your Hub.
• The lead credits are not returned, and it counts as a cancellation on your profile.
• Once the work has started, only Hamsa can cancel the job. Call Hamsa support.

If the customer cancels

• You are told straight away and the job leaves your list.
• Your lead credits are returned to your wallet automatically.
• Credits are not returned if the customer reports that you asked them to cancel, asked for more money, or offered to do the work outside the app.

If Hamsa cancels or reassigns a job

• Your lead credits are returned to your wallet.

If the customer is not available

• If the customer is not at the address when you arrive, mark the job "Customer not available" from the job screen.
• If you think your lead credits should be returned, contact Hamsa support with the booking ID within 7 days. We will review it.

Leave

• Leave stops new leads only. It does not cancel jobs you have already accepted.
• If you cannot do an accepted job on your leave days, use "Ask Hamsa to reassign" in the Calendar as early as possible.

Cancellation limits

• If 5 or more of your accepted jobs are cancelled in one calendar month (India time), for any reason, you get a warning and Hamsa reviews your profile.
• If customers report you 3 times (asking them to cancel, asking for more money, or offering work outside the app), your profile is blocked automatically. You will not get new leads and cannot switch to Available. Only Hamsa can unblock you, after a review.

Free revisits

• A customer can ask for one free revisit within 15 days of the booking. It is offered to you first, at no charge to the customer and no lead credits for you.
• If you cannot take it, reject it and it goes to other professionals.

Your safety

• If you feel unsafe at any time, leave the place and use Emergency Help in the app to call the Hamsa Safety Team.